Booking terms and conditions
Meet and Greet S.r.l. (“Tour Operator”) is a licensed Travel Agency and Tour Operator based in Rome, Via Acherusio 2, 00199, Italy.
“MEET AND GREET” and “LUCA” are registered trademarks owned by Meet and Greet S.r.l.
Meet and Greet organizes and operates travel programs (“Tours”) in accordance with the administrative authorization issued by the Rome Provincial Authority (SCIA dated 14 April 2017).
In case of any discrepancy between these general booking conditions and the specific terms outlined in the quotation or proposal provided, the terms included in the quotation shall prevail.
By booking or participating in a Tour and any related products or services, you (“the traveler”) acknowledge that you have read, understood, and accepted these Booking Terms & Conditions (“Terms”).
1. Notion of tourist package
The notion of “tourist package” is defined pursuant to Legislative Decree no. 111 of 17 March 1995, implementing Directive 90/314/CE.
A tourist package consists of journeys, holidays and all-inclusive circuits resulting from the pre-arranged combination of at least two of the following elements, sold at a flat rate and lasting more than 24 hours or including at least one overnight stay:
a) transportation;
b) accommodation;
c) tourist services not ancillary to transportation or accommodation, which constitute a significant part of the package.
The traveler is entitled to receive a copy of the travel contract, which is required to access the Guarantee Fund.
2. Legislative sources
The sale contract is governed by Legislative Decree no. 111/95, the Travel Contract International Convention (CCV), and applicable Italian and EU consumer protection laws, including those governing distance contracts and electronic commerce.
3. Booking
A booking is confirmed only upon written acceptance by the Tour Operator. The traveler must be at least 18 years old.
4. Booking on behalf of others
The booking party assumes responsibility for all participants included in the booking.
5. Special requirements
Special requirements must be communicated at the time of booking and are not guaranteed.
6. Age requirements
Minors must be accompanied by an adult responsible for all documentation and supervision.
7. Price
The price of the tourist package is fixed in the contract, in accordance with what has been written in the catalogue or brochure (on paper or electronic), or out-of-catalogue programme, or possible updates of the catalogues or the extracatalogue programs which might have been done afterwards. Extra expenses, such as compulsory fee to pay in loco, are always specified in the notes and details of the offer. Tours are priced and advertised inclusive of applicable taxes
The price can be changed until 20 days before departure and only in case of variations of the following: 1. (a) The price of the carriage of passengers resulting from the cost of fuel or other power sources; 2. (b) The level of taxes or fees applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; 3. (c) The exchange rates relevant to the package. Such variations could include any transport providers which are part of the Tour Operator’s contracts. You will be charged for the amount of any increase in accordance with this clause. However, if this means that you have to pay an increase of more than 8% of the price of your confirmed holiday (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if the Tour Operator is able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to the Tour Operator, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. There will be no change made to the price of your confirmed holiday within 20 days of your departure. From time-to-time the Tour Operator may offer reduced pricing on certain products or services. Reduced pricing applies only to new bookings. Bookings where payment of at least a deposit has been received by the Tour Operator or its disclosed agent are not entitled to reduced pricing.
8. Payments & Cancellation – By Product Type
The following terms apply by product type as a general framework. Specific payment schedules, modification terms, and cancellation policies applicable to each booking are confirmed in the quotation provided. In case of any discrepancy, the terms included in the quotation shall prevail.
8.1 Escorted Tours – Payment, Changes & Cancellation
Payment:
• 30% deposit due at booking
• 70% balance due 60 days prior to departure
Departure Date Changes:
• Free of charge up to 90 days prior to departure
• From 89 days onward, changes are subject to availability and third-party fees
Cancellation:
• Up to 60 working days prior to departure: deposit non-refundable
• 59–51 working days prior to departure: 50%
• 50 days or less prior to departure: 100%
8.2 Group Tours
Payment schedules, modification terms, and cancellation policies are defined on a case-by-case basis and will be clearly outlined in the specific quotation or agreement provided.
8.3 Customized Independent Tours – Payment, Changes & Cancellation
Payment:
• 30% deposit due at booking
• 70% balance due 60 days prior to departure
Cancellation:
• Up to 45 working days prior to departure: deposit non-refundable
• 44–30 days: 40%
• 29–15 days: 70%
• 14 days or less: 100%
Itinerary Changes:
• Free of charge up to 45 working days prior to departure
• Thereafter subject to availability and third-party costs
• €100 administration fee applies
8.4 Pre-Designed Itineraries – Payment, Changes & Cancellation
Payment:
• 10% deposit due at booking
• 90% balance due 45 days prior to departure
Departure Date Changes:
• Free of charge up to 90 days prior to departure
• From 89 days onward: subject to availability and third-party fees
Cancellation:
• Up to 45 working days prior to departure: deposit non-refundable
• 44–30 days: 40%
• 29–15 days: 70%
• 14 days or less: 100%
9. Guaranteed Departure Tours
Guaranteed departures apply only to tours explicitly sold as such. A departure becomes guaranteed once a minimum of four (4) participants have confirmed with a valid deposit. If the minimum is not reached, the Tour Operator may cancel the departure and offer a full refund or an alternative date. No compensation is due in such cases.
10. Force Majeure
The Tour Operator shall not be liable for failure to perform due to unavoidable and extraordinary circumstances, including but not limited to governmental actions, health risks, natural disasters, or similar events beyond reasonable control.
11. Images & Marketing
Images or videos may be taken during Tours for documentation or promotional purposes. Any marketing use is subject to the traveler’s consent, which may be withdrawn at any time.
12. Jurisdiction
Any dispute shall be subject to the exclusive jurisdiction of the Court of Rome, Italy.